Terms of Service

01Agreement to these terms

These Terms of Service (the "Terms") are entered into between you ("you") and LUMENQUBE ANALYTICS INC. ("LumenQube," "we," "us"), a corporation incorporated under the Business Corporations Act (Ontario) on May 6, 2026, Ontario Corporation No. 1001600101, based in Mississauga, Ontario, Canada. They govern your access to and use of LumenQube, including the desktop app, the mobile app, our websites, our web viewer and related services (together, the "Service").

By creating an account, downloading the app, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" means that organization.

02Eligibility & accounts

• You must be at least the age of majority in your jurisdiction (and at least 16 years old) and able to form a binding contract to use the Service.
• You agree to provide accurate account information and to keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at support@lumenqube.com if you suspect unauthorized use.
• One person, one account. Do not share an account with someone else or transfer it without our consent.
• We may refuse, suspend or reclaim an account that is inactive for an extended period, that impersonates someone, or that was created to evade a suspension.

03The Service

LumenQube is a document hub that brings together LumenPDF, LumenSheets, LumenDocs, LumenDesign, LumenVideo, LumenSlides, LumenNotes, LumenApps, LumenFlow, LumenForms and LumenAgent, with optional sharing, collaboration and web publishing. The app is free to download and use; certain AI and add-on features draw on your monthly allowance, which you can also increase by purchase or subscription (see §12).

The Service changes. We may add, modify or remove features. Where a change materially reduces a paid feature you are currently relying on, we will give reasonable notice and, if you tell us the change does not work for you, offer a pro-rata refund of the unused part of your current subscription period.

The Service is not a backup service. LumenQube is local-first, and you are responsible for maintaining your own backups of your files. We take care to protect data stored with us, but you should not rely on the Service as your only copy of anything.

04Licence to use the app

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the LumenQube app on devices you own or control, for your personal or internal business use. You may not, except to the extent the law expressly permits:

• copy, modify, distribute, sell, sublicense or lease any part of the Service;
• reverse engineer, decompile or attempt to extract source code, except where this restriction is prohibited by law;
• remove or alter any proprietary notices;
• use the Service to build a competing product, or to circumvent usage limits or allowance metering; or
• use automated means to access the Service other than through interfaces we provide for that purpose.

The desktop app includes third-party open-source components, each licensed under its own terms. Those terms govern those components and, where they conflict with this section, they prevail for that component. A current list is available on request from legal@lumenqube.com.

05App-store terms

If you obtained the LumenQube mobile app through a third-party app store or distribution platform (each, an "App Provider"), your use is also subject to that App Provider's usage rules, and the following apply.

• The agreement is with us. These Terms are between you and LumenQube only, not with the App Provider. LumenQube — not the App Provider — is solely responsible for the app and its content.
• Scope of licence. The licence in §4 is limited to a non-transferable right to use the app on a device you own or control, as permitted by the App Provider's usage rules.
• Maintenance and support. The App Provider has no obligation to furnish maintenance or support for the app. Support requests go to support@lumenqube.com.
• Warranty. To the maximum extent permitted by law, the App Provider has no warranty obligation for the app. If the app fails to conform to any applicable warranty, you may notify the App Provider, which may refund the purchase price (if any); beyond that, the App Provider has no other warranty obligation.
• Claims. LumenQube, not the App Provider, is responsible for addressing any claim relating to the app, including product-liability claims, claims that the app fails to conform to a legal requirement, and claims arising under consumer-protection or similar legislation.
• Intellectual-property claims. If a third party claims the app infringes their intellectual-property rights, LumenQube, not the App Provider, is responsible for the investigation, defence, settlement and discharge of that claim.
• Third-party beneficiary. The App Provider and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance the App Provider has the right to enforce them against you.
• Legal compliance. You represent that you are not located in a country subject to an embargo by the government of Canada or the United States, or designated as a "terrorist supporting" country, and that you are not on any restricted-party list. See §20.

Plain EnglishIf you installed the app from a store, that store can enforce these terms against you — but it is not responsible for the app. Support, warranties and any claim about the app are ours.

06Your content

You retain all rights to the documents, files and other content you create or upload ("Your Content"). We do not claim ownership of Your Content.

To operate the cloud features you choose to use, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit and display Your Content solely to provide and maintain those features for you and the people you authorize — for example, to run an AI request, store a shared document, or display a published link. This licence narrows as relevant content is successfully deleted, and ends when processing is no longer required to provide the Service, subject to shared-content ownership, incomplete or retrying deletion work, limited backup retention, legal holds and applicable law. Account closure is not represented as immediate physical erasure from every system.

You are responsible for Your Content and for having the rights necessary to use it with the Service. You represent that Your Content, and its use through the Service, does not infringe anyone's rights or break any law.

LumenQube does not use Your Content to train a generalized AI model as a product purpose, and we do not license it to anyone for that purpose. A selected provider processes a request under the service, account terms and settings that apply to that path, including any permitted security, abuse-prevention or legal processing. The Privacy Policy explains provider selection, fallback, retention and the evidence boundary.

Plain EnglishThe licence you grant covers running the feature you chose — for example, hosting a shared document or sending an AI request. It does not let us sell or publish your work, and LumenQube does not use it as generalized model-training material.

07Acceptable use

You agree not to use the Service to:

• break the law, or infringe anyone's intellectual-property, privacy or other rights;
• upload or generate content that is unlawful, harmful, harassing, defamatory, or that depicts the sexual abuse or exploitation of minors;
• transmit malware, attempt to gain unauthorized access to the Service or to other accounts, or interfere with or disrupt the Service;
• scrape, overload or abuse the Service, or circumvent rate limits, allowance metering or security measures;
• generate content designed to deceive — impersonation, fabricated records, or material presented as coming from someone it did not come from;
• use AI features to produce bulk unsolicited messages, or to build a dataset for training another model; or
• use the Service to develop a competing service, or resell access without our permission.

Reports of abuse go to support@lumenqube.com. We may investigate suspected breaches and take the action described in §24.

08Sharing & publishing

Sharing a document, inviting a collaborator, or publishing to a web link makes content available to other people. You decide who; you are responsible for what.

• You are the publisher. Content you publish is attributed to you, not to us, and you are responsible for having the right to publish it and for its accuracy.
• Access is revocable, distribution is not. You can revoke a link, remove a collaborator and rotate a document key at any time. A copy someone already downloaded is outside our control and outside yours.
• Passcodes are not access control on their own. A restricted link is a convenience, not a permissions system. Do not publish material that would cause harm if the link leaked.
• We may remove published content that breaches §7 or a valid legal request, and will tell you when we do, unless the law prevents it.
• Recipients agree to these Terms when they open a shared or published document, to the extent they use the Service to do so.

09Copyright & takedown

We respect intellectual-property rights and expect our users to do the same. If you believe content hosted or published through the Service infringes your copyright, send a written notice to legal@lumenqube.com with the subject "Copyright notice" including:

1. your physical or electronic signature;
2. identification of the copyrighted work you claim has been infringed;
3. the URL or other information reasonably sufficient for us to locate the material;
4. your name, address, telephone number and email address;
5. a statement that you have a good-faith belief the use is not authorized by the rights holder, its agent or the law; and
6. a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on their behalf.

Counter-notice. If your content was removed and you believe that was a mistake or a misidentification, you may send a counter-notice to the same address containing your signature, identification of the removed material and where it appeared, a statement under penalty of perjury that you have a good-faith belief it was removed by mistake, your contact details, and your consent to the jurisdiction described in §26.

Repeat infringers. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe. False claims — knowingly misrepresenting that material is infringing, or that it was removed by mistake — may make you liable for damages.

Notices about other rights — trademark, privacy, defamation, or a claim under a national notice regime — go to the same address and should describe the right you rely on.

10AI features & your allowance

• AI features generate content from the inputs you provide and are processed through our providers, as described in our Privacy Policy.
• AI output can be inaccurate, incomplete or unsuitable for your purpose. You are responsible for reviewing and verifying AI output before relying on it. AI output is not professional advice.
• As between you and us, you own the output you generate from your inputs, to the extent permitted by law. Similar or identical output may be generated for other users, and you are responsible for ensuring your use of output does not infringe others' rights.
• AI and certain add-on features draw on your monthly allowance. An allowance is a prepaid, limited licence to use those features; it has no cash value, is non-transferable, and is non-refundable except where required by law. The free monthly allowance refreshes on a regular cycle and does not roll over.
• We may apply fair-use limits, per-request caps and abuse controls, and may change the amount of processing a given feature consumes as models and pricing change. Where a change materially reduces what a purchased allowance buys, we will tell you before it takes effect.
• Model availability depends on our providers. We may substitute a comparable model without notice if a provider changes or withdraws one.

Plain EnglishYour allowance is permission to use a feature, not money in an account. If you stop subscribing, the unused part does not come back as cash.

11Automations, agents & connected accounts

LumenAgent and LumenFlow can take actions for you — sending an email, creating a calendar event, writing a file to a connected account, deploying to a service you have linked. Those actions are yours.

• You authorize the action. Connecting a service and approving an action gives LumenQube permission to act with the scope you granted. Consequential actions require your explicit action or approval.
• You are responsible for the outcome. An action taken by an automation you configured, or approved, is treated as an action taken by you — including messages sent to other people from your connected account.
• Review before you approve. An automated run can fail, act on stale data, or misread an instruction. Review what an agent proposes before approving anything you cannot undo.
• You can withdraw LumenQube's stored access by disconnecting the provider in Settings. Disconnect deletes our stored authorization record and, where the provider supports it, asks the provider to revoke the grant; you can also revoke it in the provider's account controls. Neither step undoes an action already taken or deletes content already saved locally, in LumenQube or at the provider.
• Remote deployments remain at the destination. Disconnecting Vercel, Netlify, Cloudflare Pages or GitHub Pages does not delete the remote site or revoke the provider token. A GitHub Pages deployment creates a public repository by default; review and remove remote content in the provider account.
• Provider terms still apply. Using a connected service through LumenQube does not exempt you from that provider's terms, rate limits or acceptable-use rules.

Plain EnglishIf an automation you set up sends an email, you sent it. Approve things you can't undo with that in mind.

12Plans, billing & payments

• Purchases are processed by our payment provider and merchant-of-record, Polar. Your purchase is also subject to their terms, and applicable taxes are calculated and collected at checkout.
• Prices are quoted in USD on our pricing page. Because our merchant-of-record presents in Canadian dollars, the amount charged to your card may be shown in CAD at checkout. The checkout screen states the currency and the exact amount before you confirm.
• Subscriptions renew automatically at the then-current price for the applicable period until you cancel. You authorize recurring charges until cancellation.
• You can cancel a subscription at any time from your account. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• We may change prices or the contents of plans. We will give reasonable notice of a change that affects a subscription, and the change applies from your next renewal, not retroactively.
• If a payment fails, we may retry it and may suspend paid features until it succeeds. Your documents remain yours and remain accessible.
• You are responsible for any taxes that are not collected at checkout, and for keeping your billing details current.

Plain EnglishA subscription renews on its own, at whatever the price is then, until you cancel it. Cancelling never costs anything.

13Cancellation & refunds

Except where required by applicable consumer-protection law, payments are non-refundable and partial periods are not refunded. What actually happens when you cancel:

1. 1You subscribeCharged at checkout, in the currency shown there.
2. 2It renewsAutomatically each period, at the then-current price.
3. 3You cancelAny time, from your account. No fee.
4. 4Access continuesTo the end of the period you already paid for.
5. 5Nothing furtherNo renewal, no charge. Your local files are untouched.

• Cancel any time. Cancelling stops the next renewal; access continues to the end of the period you have already paid for.
• Charged in error? Email support@lumenqube.com with the transaction details and we will review it in good faith.
• Statutory rights are preserved. Nothing here limits a non-waivable right you have as a consumer — including any statutory cooling-off or withdrawal right in your jurisdiction.
• App-store purchases made through an App Provider are refunded under that provider's policy, not ours; we will help where we can.

14Free, beta & preview features

We sometimes release features labelled beta, preview, experimental or early access. They are provided for evaluation.

• They may be changed, limited or removed at any time, and may be less reliable than generally available features.
• They are provided "as is", without any warranty or service commitment, to the maximum extent the law allows.
• Do not rely on a preview feature for anything you cannot afford to lose or redo.
• If a preview feature becomes a paid feature, we will tell you before your use of it starts costing anything.

15Business & team accounts

If your organization buys LumenQube for a group, the organization is our customer and additional terms apply.

• Administrators control the account. An administrator can invite and remove members, assign seats, apply policy and access account-level information about how the Service is used. If your access was provided by an organization, that organization — not you — controls it.
• Seats are per person. A seat may be reassigned when someone leaves; it may not be shared concurrently.
• Member content. Content created in the organization's account for work purposes may be accessible to the organization under its own policies and applicable law. Content stored only on a member's own device stays on that device.
• If your organization's plan ends, member access to organization-owned shared content ends with it. Export what you need before that happens.
• A proposed written agreement — including data-processing terms where applicable — may be requested from legal@lumenqube.com. No separate agreement, DPA, SCC or transfer mechanism applies unless authorized representatives execute or otherwise validly accept it; an executed agreement prevails over these Terms only to the extent it says so.

16Third-party services

The Service relies on third-party providers — for hosting, AI, payments and email among others — and may link to or integrate third-party websites and resources. We are not responsible for third-party services or content, and your use of them may be subject to their own terms and privacy policies. A current list of the providers we use is published in Privacy Policy §12.

17Our intellectual property

The Service — including its software, design, user interface, documentation, logos, and the LumenQube name and marks — is owned by LumenQube or its licensors and is protected by intellectual-property laws. Except for the limited licence in §4, these Terms grant you no rights in our intellectual property. You may refer to LumenQube by name to describe your use of it; you may not use our marks in a way that suggests endorsement or affiliation without our written permission.

18Feedback

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it to improve the Service, without any obligation to you. Please do not send us confidential information as feedback — we cannot treat it as confidential.

19Privacy

Our Privacy Policy explains how we handle personal information and is incorporated into these Terms by reference. By using the Service you acknowledge that policy. Our Security Centre describes the controls we operate and, just as importantly, the limits of them.

20Export controls & sanctions

The Service may be subject to export-control and sanctions laws, including those of Canada and the United States. You represent and warrant that:

• you are not located in, and are not a national or resident of, a country or region subject to a comprehensive embargo administered by the government of Canada or the United States;
• you are not listed on any restricted-party, denied-persons or sanctions list; and
• you will not use, export or re-export the Service in breach of any applicable export-control or sanctions law.

You are responsible for complying with the laws that apply where you use the Service.

21Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free or secure, or that AI output will be accurate or fit for your purpose. We do not offer a contractual uptime commitment. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

Plain EnglishThere is no uptime promise. The practical consolation is architectural: when our hosted half is down, your local files still open and edit.

22Limitation of liability

To the maximum extent permitted by law, LumenQube and its directors, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or other intangible losses, arising out of or relating to your use of — or inability to use — the Service.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service in any 12-month period will not exceed the greater of (a) the amount you paid us for the Service during that period, or (b) CAD $50. These limitations apply even if a remedy fails of its essential purpose.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud, or for any non-waivable consumer right.

Plain EnglishThe most we would owe you is what you paid us in the last twelve months, or CAD $50 — whichever is larger.

23Indemnification

You agree to indemnify and hold harmless LumenQube and its directors, officers and employees from any claims, damages, liabilities and reasonable expenses (including legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms or of applicable law. We will notify you of any such claim and may participate in its defence at our own expense; you may not settle a claim in a way that imposes an obligation on us without our written consent.

24Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if it is necessary to protect the Service or other users, or if the law requires it. We will use reasonable efforts to notify you and, where the breach is capable of being fixed, to give you a chance to fix it first — unless doing so would create a legal or security risk.

24.1 Getting your data out

Your local files are unaffected by termination: they are on your device and stay there. While your account is active, the portal can download an account summary containing specified profile fields, account activity, receipts and “shared with you” index metadata; it does not contain document contents and is not a complete legal access or portability response. For a verified request covering other personal information, contact privacy@lumenqube.com. Any post-termination access or retention is subject to the applicable product state, other users' rights, legal obligations and the Privacy Policy; no universal 30-day content-export window is promised here.

On termination, the licences granted to you end. Provisions that by their nature should survive — including §6, §17, §18, §21 to §23, and §26 — survive.

Plain EnglishYour own files stay on your device. The portal download is a limited account summary, not a complete content or legal-access export; contact privacy@lumenqube.com for a verified request.

25Changes to the Service & terms

We may modify the Service and these Terms from time to time. When changes are material, we will update the "Effective" date and, where appropriate, notify you in the app or by email at least 14 days before they take effect, unless a change is required sooner by law or to address a security risk.

Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, stop using the Service before the effective date; if you have an unused paid period remaining, contact support@lumenqube.com and we will refund it pro rata.

26Governing law & disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to any non-waivable rights you have in your place of residence, you and LumenQube agree to the exclusive jurisdiction of the courts located in Ontario, Canada for any dispute arising out of or relating to these Terms or the Service.

Talk to us first. Before filing a claim, contact legal@lumenqube.com with a description of the dispute and the outcome you want, and give us 30 days to try to resolve it informally. Most disagreements end here.

Time limit. To the extent permitted by law, any claim relating to the Service must be brought within one year after it arises, or it is permanently barred.

Language. The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais.

Plain EnglishDisagreements are settled under Ontario law, after you have tried us at legal@lumenqube.com first — and you have one year to bring a claim.

27Notices & communications

• To you. We may send notices by email to the address on your account, or by an in-app message. A notice is treated as received on the day it is sent, unless it bounces.
• To us. Legal notices go to legal@lumenqube.com, addressed to LUMENQUBE ANALYTICS INC.
• Keep your address current. If we cannot reach you, that is not a defence to a notice properly sent.
• Electronic communications. You consent to receiving communications from us electronically, and agree that electronic notices, agreements and records satisfy any legal requirement that they be in writing.

28General

• Entire agreement. These Terms and the documents referenced in them are the entire agreement between you and us regarding the Service, and replace any earlier version.
• Order of precedence. A signed written agreement with us prevails over these Terms to the extent of a conflict; these Terms prevail over any other page on our site.
• Severability. If any provision is found unenforceable, it is limited or removed to the minimum extent necessary and the rest remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• No third-party rights, except as stated in §5.
• Independent contractors. Nothing here creates a partnership, agency or employment relationship.

29Contact

Questions about these Terms?

See also our Privacy Policy, Security Centre, Docs and Support pages.